Automated lead follow-up · Capture enquiries
A customer asks about a job, you send a reply, then the conversation goes quiet. Agreed text follow-ups help you return to open enquiries consistently, alongside the customer inbox and job pipeline, without writing every reminder from scratch.
Set up for you. Ongoing support. No upfront website-build fee.
WHY THIS PART MATTERS
Chasing every enquiry manually is difficult when you are also doing the work. But sending the same message repeatedly is not a good alternative. The useful approach is a clear process: which enquiries need another contact, what should be said and when the follow-up should stop.
Messages relate to the enquiry or quote the customer already asked about. The purpose is to make the next decision easier, whether that means answering a question, arranging a visit or confirming that the work is no longer needed.
We agree how the conversation should sound and when reminders make sense. A small urgent repair and a considered home-improvement quote may need different handling; the setup should reflect your services.
The follow-up process needs to recognise replies and changes in job status. We work through those handovers with you so reminders support the conversation rather than continue blindly after it has moved on.
A PRACTICAL WAY TO USE IT
A request or quote remains open in the agreed workflow.
The customer receives the wording agreed for that stage and situation.
You answer questions, arrange the job or close the loop when no further contact is needed.
Example process, not a customer result. Your final workflow is agreed and checked during setup.
One part of a complete business setup.Website, business number, customer records, reviews and follow-up. Connected and supported for £297/month.
Explore all 18 inclusionsWE DO THE SETTING UP
We review your current setup, agree the useful changes and explain how to use the result. These are the details that help us put this part in place.
See the setup processBEFORE YOU DECIDE
Anything specific to your business? Bring it to the call and we’ll work through it.
Book a quick callWe build around the agreed enquiry process and stage. The goal is a relevant follow-up, not a bulk message to every contact regardless of what they asked for.
Yes. We agree tone and wording as part of the setup. Your messages should sound like your business and should not promise availability or a price you have not confirmed.
The reply belongs in the customer conversation and needs an appropriate next action. We confirm how that handover and any automated sequence should work during setup.
No. Customers can change their plans or choose another provider. A follow-up process helps keep the conversation organised; it does not promise a particular number of bookings.
BETTER WHEN THE PIECES JOIN UP
START WITH A CONVERSATION
Tell Jack how you handle automated lead follow-up now. We’ll explain how this fits your business and the rest of the package.
15 minutes. Plain English. No pressure.