Keep conversation history close
See the messages associated with a customer rather than relying on a contact name alone. Previous details help you respond to the actual question instead of asking the customer to explain the job again.
All-in-one inbox · Capture enquiries
One place to pick up the conversation.
When enquiries are spread across calls, texts and emails, it is easy to lose the thread. The all-in-one inbox brings connected conversations together so you can see what was said and what needs a reply without piecing it together from memory.
Set up for you. Ongoing support. No upfront website-build fee.
WHY THIS PART MATTERS
The problem is often finding the message again.
A customer might first call, then send some details and ask a question later. If each part sits somewhere different, you spend your time reconstructing the job. A shared place for the connected conversations makes it easier to return to the right customer with the right context.
Bring enquiries into a usable routine
Your inbox gives you a place to check when you have a gap between jobs. It works alongside the pipeline and notifications so a new message can become a next action rather than another unread alert.
Connect the channels you actually use
We look at how customers contact you now and confirm which channels can be connected. The setup should make your day simpler, without promising that every personal app or account automatically joins the system.
A PRACTICAL WAY TO USE IT
From an everyday task.
To a clearer next step.
- 01
An enquiry arrives
A customer gets in touch through a connected channel or enquiry route.
- 02
The conversation stays together
Messages and relevant customer details are available in the connected system.
- 03
You decide the next action
Reply, arrange a call or move the job towards a quote or booking.
Example process, not a customer result. Your final workflow is agreed and checked during setup.
One part of a complete business setup.Website, business number, customer records, reviews and follow-up. Connected and supported for £297/month.
Explore all 18 inclusionsWE DO THE SETTING UP
Start with what
you already have.
We review your current setup, agree the useful changes and explain how to use the result. These are the details that help us put this part in place.
See the setup process- Where customers currently contact you
- The business accounts and numbers involved
- Who needs to see or answer enquiries
- How you prefer to organise a daily inbox check
BEFORE YOU DECIDE
Good questions.
Straight answers.
Anything specific to your business? Bring it to the call and we’ll work through it.
Book a quick callDoes every messaging app connect automatically?
No. We confirm channel availability and account access during setup. The aim is a useful connected inbox, so we explain what will be connected and any remaining routes before you start.
How is the inbox different from the CRM?
The inbox is where you read and continue conversations. The CRM holds the wider customer record. They work together so the messages have context and the customer history is easier to find.
Can I still use my phone for work?
The system is designed around busy trade businesses. We show you the day-to-day way to check messages and respond from the setup agreed for your business.
Does the inbox answer everything for me?
It helps organise the conversation. Text-back and agreed follow-ups can handle specific moments, but assessing work, answering detailed questions and confirming jobs still need your judgement.
BETTER WHEN THE PIECES JOIN UP
See what works alongside it.
START WITH A CONVERSATION
Let’s put the right setup behind your trade.
Tell Jack how you handle all-in-one inbox now. We’ll explain how this fits your business and the rest of the package.
15 minutes. Plain English. No pressure.