A tone that belongs to your business
We work from the wording and style you agree, keeping responses consistent with how you speak to customers. The aim is a polite acknowledgement, not an exaggerated sales pitch beneath every review.
Automatic review replies · Build your reputation and repeat work
Acknowledge the review. Keep your voice.
Customer reviews are part of the public conversation about your business. Automatic review replies help keep them looked after using the tone and wording you agree with us, alongside a clear route for feedback that needs a person.
Set up for you. Ongoing support. No upfront website-build fee.
WHY THIS PART MATTERS
A reply should sound like somebody paid attention.
A generic response can feel out of place when a customer has described a specific experience. The setup needs an appropriate tone and sensible boundaries, especially when a review raises a concern. We agree how replies should work and what should be picked up directly by your business.
A place in the wider review process
Requesting a review and replying to one are separate steps. We connect the setup to the correct profile and explain where the request process ends and the response process begins.
Care with complaints and private details
Public replies should not expose customer information or invent facts about a job. We discuss the handling of sensitive feedback so your team knows when direct attention is needed.
A PRACTICAL WAY TO USE IT
From an everyday task.
To a clearer next step.
- 01
A customer publishes a review
The review appears on the connected business profile.
- 02
The agreed reply process applies
The response follows the wording and behaviour established for your business.
- 03
You handle anything that needs judgement
Questions or concerns that need a real conversation remain the business’s responsibility.
Example process, not a customer result. Your final workflow is agreed and checked during setup.
One part of a complete business setup.Website, business number, customer records, reviews and follow-up. Connected and supported for £297/month.
Explore all 18 inclusionsWE DO THE SETTING UP
Start with what
you already have.
We review your current setup, agree the useful changes and explain how to use the result. These are the details that help us put this part in place.
See the setup process- Access to the correct Google Business Profile
- Examples of how you normally reply to customers
- Tone and wording you are comfortable publishing
- A clear owner for reviews that raise concerns
BEFORE YOU DECIDE
Good questions.
Straight answers.
Anything specific to your business? Bring it to the call and we’ll work through it.
Book a quick callDo the replies use my business’s tone?
That is the intention of agreeing the wording during setup. We review how you want to sound, rather than assuming a generic response suits every trade business.
Is requesting a review included as well?
Yes. The Google review and feedback system is another part of the same package. It gives customers a route to leave honest feedback; replies handle the public review after it appears.
Should a complaint be dealt with only by an automatic reply?
A reply cannot resolve a real concern by itself. We agree the response approach and how your business should take over when a review needs investigation or a conversation.
Can a reply mention private job details?
Public responses should avoid personal customer information and unsupported statements about the work. The agreed wording needs to respect that boundary, even when a review is difficult.
BETTER WHEN THE PIECES JOIN UP
See what works alongside it.
START WITH A CONVERSATION
Let’s put the right setup behind your trade.
Tell Jack how you handle automatic review replies now. We’ll explain how this fits your business and the rest of the package.
15 minutes. Plain English. No pressure.